Executive Direction provides leadership, financial management and legal guidance to enable the operational programs—Financial Institutions, Consumer Finance, Securities, and Investigations—to function and achieve their objectives. Executive Direction staff lead the OFR’s efforts to become more effective through technological innovation, process improvement, and the implementation of new strategies. They also provide information to the public and help resolve issues beyond what the operational programs can provide.
The Office of the Commissioner is responsible for the implementation of major policy decisions affecting all areas of the agency. The Commissioner and Deputy Commissioner provide overall direction in carrying out the OFR’s statutory activities, regulatory functions, and the agency’s program areas – consumer finance, financial institutions, securities and investigations. The Deputy Commissioner also has oversight for the administrative areas of OFR, including budget, communications, legislative and Cabinet affairs, and personnel.
The goal of the Office of Communications is to support the agency’s mission by continuously improving communication with Floridians and sharing news about the OFR. This team coordinates communication with media, Florida’s cabinet members, constituents, state and federal organizations, and regulated industries to provide a clear, unified message about the agency.
The Office of the General Counsel (OGC), located in Tallahassee, includes the General Counsel, the Deputy General Counsel, the Programs and Policy Coordinator, the Agency Clerk, and the OFR's Public Records Coordinator. The OGC provides legal advice, support, and representation for the Commissioner of the Office of Financial Regulation (OFR) and the agency's executive management. The OGC also provides coordination and legal support services for the OFR's regulatory and investigative functions. The Deputy General Counsels function as the OFR's Informal Hearing Officers in addition to managing various legal support programs. The Programs and Policy Coordinator serves as the agency procurement manager for all competitive procurements and the contract manager for the Regulatory Enforcement and Licensing (REAL) system. The Public Records Coordinator directs records requests to the appropriate regulatory unit for a response and coordinates agency wide requests. The Agency Clerk has specific responsibilities under Florida's Administrative Procedures Act, and is the Agency contact for all hearing requests and notices of appeal.
While the OFR's attorneys can respond to inquiries from the public and regulated entities regarding the OFR's legal responsibilities and authority, it is prohibited from providing private legal representation or advice. Any person seeking advice about their personal legal rights or responsibilities should seek counsel from a private attorney. If you do not know an attorney, you should contact the “Florida Bar Lawyer Referral Service” which may be reached at 800-342-8011 or online at www.floridabar.org.
To report a whistle-blower complaint, ethics violation, or to contact the Office of Inspector General, please call (800) 320-3527 or e-mail the IG's office at OFR_OIG@flofr.com. You may also file a complaint online.
The Inspector General Act of 1994 created an Office of Inspector General in each state agency "as a central point for coordination of and responsibility for activities that promote accountability, integrity, and efficiency in government." Under the guidance of the Inspector General (IG), this office performs audits, investigations and other engagements “for the purpose of promoting economy and efficiency in the administration of, or preventing and detecting fraud and abuse in, its programs and operations.”More Information